Understanding the Voice of Customer: A Mantra for Quality Service
Document Type
Book Chapter
Publication Title
What Next in Libraries? - Trends, Space and Partnerships
First Page
168
Last Page
177
Publication Date
2021
Recommended Citation
Satpathy, Kishor Chandra and Sinha, Krishnamati, "Understanding the Voice of Customer: A Mantra for Quality Service" (2021). Book Chapters. 34.
https://digitalcommons.isical.ac.in/book-chapters/34
COinS
Comments
Published at Ahuja Book Company, Delhi