Maturity models in LIS study and practice

Article Type

Research Article

Publication Title

Library and Information Science Research


A maturity model represents a pre-planned evolution path for a class of objects composed as discrete stages or levels. Thereby, the maturity model is an effective tool to assess the current capabilities and the future needs of an organization, process, or group. This study had two phases. The first phase identified the core literature on maturity models for library services and management. The second evaluated the specifications of the maturity models employed or derived for library services and management. A total of 12 maturity models were selected for the study. The selected models were reviewed based on 18 parameters, out of which nine were adopted from the literature study, and the authors identified nine others. These parameters were classified based on descriptive, structural, and administrative attributes of the models. The parameters help to identify the most appropriate maturity model for implementing it in a library or information center. Results show that several domain-specific free and commercial maturity models can improve the library and information services. Library and information professionals should utilize the opportunity available in user training and community support for maturity models to foster information services.



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